Terms of Service

These Terms of Service govern the rights, obligations, and responsibilities between SuperSMM (“System”, “we”, “us”, or “our”) and any individual or organization that registers for, accesses, or uses our services (“Customer”, “User”, or “you”).

By registering an account, adding funds, placing an order, or continuing to use the System, you acknowledge that you have read, understood, and agreed to these Terms.

1. Nature of the Service

SuperSMM provides automated technical infrastructure for increasing engagement on social media platforms, including Facebook, Instagram, TikTok, YouTube, Threads, and others, for lawful marketing and communication purposes.

Users independently provide links, UIDs, and comment content. SuperSMM does not create, edit, review, or verify such content and does not verify ownership of the target account or post.

Acceptance of an order by the System does not constitute any guarantee regarding the legality of the content or its intended use.

2. Accounts

You must provide accurate, complete, and truthful information when registering and must not use a false name or another person's identity.
Each person may use only one account and is responsible for all activities conducted through that account.
Users must be at least 18 years old. SuperSMM does not provide services to persons under the age of 18. Accounts created using false age information may be permanently suspended without refund. By agreeing to these Terms, you represent and warrant that you are at least 18 years old.
You are responsible for safeguarding your login credentials and OTPs and must not share your account or password. You must immediately notify SuperSMM if your account is compromised or misused.
SuperSMM does not recruit collaborators or contact customers through personal messages. Official information is published only through our website.

3. Content Moderation Notice

The SuperSMM System automatically reviews content before and during order processing, including:

Post content associated with Like, Comment, or Share services;
Page names, Profile names, Group names, and Group content;
Comments submitted by Users;
Content of posts being shared.

Three-layer moderation system:

At the time an order is placed — violating orders are rejected without charging the User;
Periodic review of active orders — orders determined to be in violation may be stopped or canceled; and
Blocklists — violating accounts or posts may be permanently rejected.

Deliberate attempts to bypass moderation filters, including abbreviations, altered spelling, inserted characters, separated letters, or similar techniques, are considered intentional violations.

Moderation is a supporting preventive measure and does not guarantee absolute detection. Content passing the moderation system does not mean that such content or its use is lawful.

4. Strictly Prohibited Content

The following list provides examples and is not exhaustive. If the System detects indications that an order falls within any prohibited category, SuperSMM may reject the order, permanently suspend the account, and deny any refund:

Politics – National Security: All politically related content is rejected regardless of viewpoint, including propaganda against the State; unlawful calls for protests or riots; reactionary organizations; historical distortion; or defamatory content targeting government leaders.
Terrorism – Extremist Violence: Promotion or incitement of terrorism or war; instructions for manufacturing bombs or explosives; incitement of ethnic or religious hatred.
Drugs – Prohibited Substances: Buying, selling, transporting, or promoting illegal narcotics, cannabis, ecstasy, LSD, or other prohibited addictive substances.
Weapons – Explosives: Buying, selling, or advertising firearms, military weapons, restricted support tools, or illegal explosives.
Illegal Gambling – Predatory Lending: Sports betting, illegal lottery activities, online casinos, tài xỉu, real-money card games, loan sharking, predatory lending applications, or artificially increasing engagement to create credibility for gambling-related groups.
Pornography – Prostitution: Adult content, sexually explicit videos or materials, escort services, prostitution brokerage, and especially any sexual content involving minors.
Fraud – Illegal Financial Activities: Fraud, misappropriation of property, deceptive deposit or online-job schemes, creating artificial credibility for deposit scams, or money laundering.
Counterfeit Documents: Forging, producing, buying, or selling diplomas, certificates, citizen identification cards, seals, or official documents.
Prohibited Goods – Smuggling: Smuggled cigarettes, illegal fireworks, wildlife, and other goods prohibited from circulation.
Copyright Infringement – Malicious Software: Pirated movies or software, spam, viruses, malware, phishing links, impersonation websites, or fraudulent websites.
Harmful Content – Impersonation: Abuse, insults, defamation, attacks against individuals or organizations, dissemination of false information, or impersonation of SuperSMM, government authorities, brands, or public figures.
Hotels – Travel: SuperSMM does not accept orders relating to hotels, villas, homestays, resorts, tours, airline tickets, accommodation bookings, or vacation packages. Any account deliberately attempting to place orders in these categories may be permanently suspended.
Other prohibited conduct: using the service for accounts or posts you do not own or are not authorized to manage; attacking, scanning, probing, or exploiting the System; or using automated tools beyond permitted limits.

Users who intentionally place orders involving prohibited content bear full legal responsibility for their actions. SuperSMM reserves the right to provide relevant information to competent authorities upon receipt of a lawful request.

5. Mandatory User Representations for All Orders

For every order, the User represents and warrants that:

Rights to the target: You lawfully own the target account/post or have valid authorization from its owner.
Third-party personal data: You have obtained legally valid consent from the relevant data subject, and you are solely responsible for establishing the lawful basis for processing such data.
Content: The content does not fall within any prohibited category at the time the order is placed or throughout its execution.
Source of funds: Funds originate from lawful sources, are not proceeds of crime, and are not being used for money laundering.
Purpose: The service is used for lawful marketing or communication purposes and not for fraud or deception.

Each time you place an order, you reaffirm all of the above representations. Any false representation may be treated as the provision of fraudulent or misleading information.

6. Handling Violations

SuperSMM reserves the right, unilaterally and with immediate effect, to reject, suspend, or cancel orders; temporarily or permanently suspend accounts; freeze or confiscate account balances; preserve evidence including logs, moderation results, IP addresses, device information, and transaction histories; provide information to competent authorities; and permanently blacklist and refuse service to violating Users.

Suspected illegal source of funds: SuperSMM may freeze all related balances, preserve the status quo without using or recognizing such funds as available balance, and return the funds to their source or transfer them to competent authorities in accordance with a legally binding determination.

Content violations, fraud, abuse, or attacks against the System: SuperSMM may confiscate the remaining account balance without refund.

7. Indemnification

Users shall indemnify SuperSMM for losses arising from their violation of these Terms or applicable law, including administrative penalties, compensation payable to third parties or victims, legal and litigation expenses, losses resulting from business interruption or frozen bank accounts, and reputational damage.

SuperSMM may deduct such amounts from the User's balance, initiate legal proceedings, or request action from competent authorities.

This indemnification obligation survives the suspension or termination of the User's account.

8. Technical Conditions for Orders

Target accounts and posts must remain publicly accessible throughout order execution.
Users must not change usernames, make accounts private, delete or hide posts while an order is active, or place multiple overlapping orders for the same target at the same time.
Links and UIDs must be accurate and properly formatted. Orders that have already been processed cannot be modified.
Delivered quantities may vary within the tolerance specified for each service package. SuperSMM does not guarantee completion times; delivery speed depends on the relevant platform and service provider at any given time. An active order shall not be considered defective solely because of slow processing.
Service prices may be adjusted according to notices published on the website. Existing orders retain the price applicable at the time they were created. SuperSMM may suspend, reject, or place service packages under maintenance without prior notice.

9. Deposits & Account Balance

Account balances represent prepaid service credits. They are not bank deposits, electronic money, or interest-bearing funds, cannot be withdrawn, and cannot be converted back into cash.
Users must enter the exact transfer description/reference and transfer funds only to the receiving account displayed by the System. Deposits must be made from a bank account held in the User's own name and matching the account holder information declared to SuperSMM. Third-party transfers or deposits made for multiple SuperSMM accounts may be treated as suspicious activity.
Transfers made using incorrect descriptions or to incorrect receiving accounts may not be credited automatically and may require manual reconciliation. SuperSMM may charge a processing fee as announced on the website.
Withdrawals are not supported except where the System ceases operation or where required by a competent authority. Such exceptions do not apply to balances currently subject to a freeze.

10. Refunds, Order Cancellation & Refill Warranty

Refunds are issued only as System balance/credits and are not returned to a bank account or the original payment method.
Refunds may be issued when: a technical System error occurs or a provider discontinues the service; an order is only partially completed, in which case the undelivered portion may be refunded; or an order is canceled for reasons not attributable to the User.
No refund will be provided when: the User submits an incorrect link, UID, quantity, or service; the target account is private, suspended, deleted, or changes its username while an order is active; an active order is considered slow; an order is rejected or canceled due to a violation; or the original platform removes, hides, or reduces engagement outside the applicable warranty period.
Order cancellation: Users may request cancellation before processing begins. Once processing has started, cancellation is available only where technically possible, and any completed portion will not be refunded. Cancellation fees may apply as announced on the website.
Refill warranty: Refill protection for dropped engagement is governed by the specific conditions displayed for each service package at the time the order is placed. Services without a stated warranty period do not include a warranty. Warranty requests must be submitted within the applicable period with the order ID and supporting evidence. If a refill cannot be provided, the eligible amount may be returned as System balance.

11. Lawful Source of Funds & Anti-Money Laundering

SuperSMM does not accept funds originating from unlawful sources.

Indicators of suspicious activity may include:

One account receiving deposits from multiple unrelated bank accounts;
Large deposits followed by rapid spending;
Inconsistencies in sender information;
Complaints or reports from banks, victims, or competent authorities;
The use of multiple accounts to distribute funds; or
Refusal to provide requested verification information.

Upon detecting suspicious activity, SuperSMM may immediately freeze the relevant balance and suspend orders, require the User to provide evidence of the source of funds within 07 days, report the matter to law enforcement authorities where there are sufficient grounds, and retain relevant transaction logs.

Such measures are undertaken to comply with legal obligations and do not create an obligation for SuperSMM to compensate the User.

12. Personal Data Protection

Data processed: email addresses, phone numbers, login information, balances, transaction and order histories, IP addresses, device information, and links/UIDs submitted by Users.
Purposes: providing services, authentication, fraud prevention, content moderation, and compliance with legal obligations toward government authorities.
User rights: Users may exercise rights to be informed, access, correct, request deletion of personal data, and withdraw consent in accordance with applicable Personal Data Protection Law by submitting a request through the official support channels listed on the website.
When submitting another person's link or UID, the User acts as the Data Controller, while SuperSMM acts as the Data Processor acting upon the User's instructions. The User is solely responsible for establishing a lawful basis for processing such data.
SuperSMM does not sell or share personal data with third parties for commercial purposes. Data may only be shared with technical service providers to the minimum extent necessary to provide the service or in response to lawful requests from competent authorities. Logs may be retained for the period required by law, including after the User stops using the service.

13. Cooperation with Competent Authorities

SuperSMM proactively detects, prevents, and removes violating information; suspends or removes violating content within 24 hours and provides User information within 24 hours, or within 03 hours in urgent cases, after receiving a lawful request from specialized cybersecurity forces or other competent authorities.

SuperSMM may retain System logs for verification and investigation purposes.

These measures are carried out in accordance with applicable legal obligations and do not require separate consent from the User.

14. User Responsibility & Limitation of SuperSMM's Liability

Users bear full criminal, administrative, and civil responsibility under applicable law for their content, target accounts or posts, intended use of the services, and applicable tax obligations.

SuperSMM shall not be liable when:

A User's account is restricted or suspended by the original platform;
For content posted by the User or third parties; or
For indirect, consequential, incidental damages, or loss of profits.

Services are provided “as is” without guarantees regarding speed, completion rate, or uninterrupted stability. For direct damages caused by SuperSMM's fault, SuperSMM's maximum liability shall not exceed the value of the relevant order.

The above limitations do not apply to liabilities that cannot legally be limited or excluded, particularly mandatory consumer protection rights.

15. Complaints

Complaints should be submitted through the official support channels listed on the website and should include the relevant order ID, time of occurrence, and supporting evidence.
Users are recommended to submit complaints within 07 days of the relevant event.
SuperSMM will respond within 07 business days after receiving sufficient information.
Submitting a complaint does not restrict the User's right to submit a complaint to competent regulatory authorities or initiate legal proceedings.

16. Intellectual Property

The trademarks, domain names, logos, interface, source code, databases, and website content are owned by SuperSMM.
Users may not copy, distribute, modify, create derivative works from, or use the SuperSMM brand for advertising or in a manner likely to cause confusion without prior written authorization.
Users grant SuperSMM the right to use order-related data, including links, UIDs, and content, to the extent reasonably necessary to provide the services and comply with applicable law.

17. Termination of Use

Users may stop using the service at any time. Any remaining balance may continue to be used for 30 days from the date an account closure request is submitted and cannot be converted into cash.
If SuperSMM terminates an account due to a violation, the remaining balance will be handled in accordance with Section 6, including freezing or confiscation where applicable.
Indemnification obligations, log retention requirements, and other provisions intended by their nature to survive termination shall remain effective after termination.

18. Force Majeure

SuperSMM shall not be liable for delays or failure to perform resulting from events beyond its reasonable control, including natural disasters, epidemics or pandemics, war, telecommunications infrastructure failures, power outages, cyberattacks, changes to policies, algorithms, or technical measures implemented by social media platforms, or requirements and decisions issued by government authorities.

19. Amendments & Effectiveness

SuperSMM may amend these Terms to reflect changes in applicable law or operational requirements. New versions will specify their version number and effective/update date and will be published on the website. Users must reconfirm their acceptance of the updated version before continuing to use the System. Continued use constitutes acceptance. Each order is governed by the version of the Terms in effect at the time the order is placed.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Where these Terms conflict with mandatory consumer protection laws or are subject to multiple reasonable interpretations, the provision or interpretation more favorable to the User shall apply where required by law.

These Terms are governed by the laws of Vietnam. The parties shall first attempt to resolve disputes through negotiation for a period of 30 days. If no resolution is reached, either party may pursue mediation, submit a complaint to the competent consumer protection authority, or commence proceedings before a court of competent jurisdiction.

20. Legal Basis

These Terms are established with reference to applicable Vietnamese laws and regulations, including the Law on Cybersecurity; Personal Data Protection Law; Law on Protection of Consumers' Rights; Law on Prevention and Combat of Money Laundering; Criminal Code; Civil Code; and applicable regulations concerning e-commerce, Internet services, and administrative penalties relating to personal data protection.

Users remain responsible under Vietnamese law for the content they submit and the purposes for which they use the services.

Contact

All support is provided exclusively through the official channels published on the SuperSMM website.

Any personal Telegram, Zalo, Facebook, or other social media account claiming to represent SuperSMM should be considered unauthorized or fraudulent unless expressly identified as an official channel on the SuperSMM website.